Service Update

These are not normal times but while we can we will still be processing orders and we’d like to say how much we appreciate your continued support.

In order to reduce our contact with others we will only post 3 days a week – Monday, Wednesday, Friday – rather than the usual 5. Additionally we are using an arms length system to undertake shipping. Postage from the royal mail is bought through paypal and we then use the drop and go service. As such paypal email out a tracking number for each item. Please check your email or paypal before asking us for an update.

So from today please be aware that delivery times may be extended slightly especially as postal services are under increased pressure. The delivery is literally out of our hands once we have dropped orders at the Post Office.

Due to major disruption to international shipping networks we have restricted delivery options for destinations outwith the UK, Isle of Man, Jersey and Guernsey for the time being. DPD Courier ships to Europe at a reasonable price (approx £20) with reliable tracking options. Therefore we are now shipping to Europe again with a flat fee of £20 for shipping.

Additionally once a week we will post out to Europe or the rest of the world; maximum 5 items per order, through the post office using track and/or signed for services at the cost of £15.

However due to stricter customs constraints for products containing nicotine, sadly we have added to the list of countries that we can ship to but only by agreement that we will have no liability once the order is posted – as such you have to contact us directly through customer services to arrange. It is up to you if you think it will go through your customs system unstopped. Updated list: Algeria, Afghanistan, Azerbaijan, Bahrain, Bangladesh, Brunei, Burkina-Faso, Chad, Comoros, Djibouti, Egypt, Eritrea, Guinea, Indonesia, Iran, Iraq, Israel, Jordan, Kazakhstan, Kosovo, Kuwait, Kyrgyzstan, Lebanon, Libya, Mali, Malaysia, Maldives, Mauritania, Morocco, Niger, Nigeria, Oman, Pakistan, Palestine, Qatar, Saudi Arabia, Senegal, Sierra Leone, Somalia, Sudan, Syria, Tajikistan, The Gambia, Taiwan, Tunisia, Turkey, Turkmenistan, United Arab Emirates, United States of America, Uzbekistan, Yemen.

We will continue to update to let you know of any changes to our/the situation.

Stay Safe

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